Return and Refund Policy

Return Eligibility

Customers may request a return if an eligible purchased item meets one or more of the following conditions:

• The item arrived physically damaged.
• One or more parts or accessories are missing.
• The delivered item does not match the original order.

Items marked as non-returnable on their product details page are not eligible for return.

Return Conditions

To qualify for a return, items must be submitted within the applicable return period and include the original sales receipt, gift receipt, or packing slip.

Products must also be returned in their original manufacturer's packaging. LGOA reserves the right to review return requests before approving an exchange or refund.

Refunds and Exchanges

Once an eligible returned item has been reviewed and approved, customers may receive an exchange or a refund of the purchase price, depending on the circumstances and applicable terms.

Refund processing timelines and return arrangements will be communicated during the return process.